hi i got withraw problem

[daot]

The third-party game platform is reviewing the game results, your withdraw and tip permission have been suspended, please wait patiently

After I requested a withdrawal, it was suddenly canceled and this message appeared.
I contacted the support team, but they responded that they don't know.
Because they responded that Evolution is investigating this issue.
What I really don't understand is that I signed up, made a deposit,
and went to an Evolution private table and played blackjack, won about $100,000, and requested a withdrawal, and then Evolution suddenly started investigating their game. Does that make sense? I finished KYC and I'm uploading my betting history here.
I've played games at many online casino sites, but this is the first time I've heard that Evolution is investigating because I only won $100,000, and they don't know when it'll end.

[Mary_bcgame]

2 hours ago, daot said:

The third-party game platform is reviewing the game results, your withdraw and tip permission have been suspended, please wait patiently

After I requested a withdrawal, it was suddenly canceled and this message appeared.
I contacted the support team, but they responded that they don't know.
Because they responded that Evolution is investigating this issue.
What I really don't understand is that I signed up, made a deposit,
and went to an Evolution private table and played blackjack, won about $100,000, and requested a withdrawal, and then Evolution suddenly started investigating their game. Does that make sense? I finished KYC and I'm uploading my betting history here.
I've played games at many online casino sites, but this is the first time I've heard that Evolution is investigating because I only won $100,000, and they don't know when it'll end.

Hello @daot
May i know your uid please

[daot]

21 hours ago, Mary_bcgame said:

Hello @daot
May i know your uid please

hi thank you User ID:66962877

21 hours ago, Mary_bcgame said:

Hello @daot
May i know your uid please

I signed up, deposited money, and only made 9 bets.
I requested a withdrawal, but it was canceled and I just kept getting replies telling me to wait for the game to be investigated.
The supporter said that Evolution is investigating, but I played Evolution Private Blackjack, so I don't understand why Evolution is investigating.
I've played Evolution Blackjack for many years, but this is the first time I've seen something like this.
I've played at big online casinos, but I don't understand.
How can a big company like bc.game do this just because of $100,000?

[Mary_bcgame]

14 hours ago, daot said:

hi thank you User ID:66962877

I signed up, deposited money, and only made 9 bets.
I requested a withdrawal, but it was canceled and I just kept getting replies telling me to wait for the game to be investigated.
The supporter said that Evolution is investigating, but I played Evolution Private Blackjack, so I don't understand why Evolution is investigating.
I've played Evolution Blackjack for many years, but this is the first time I've seen something like this.
I've played at big online casinos, but I don't understand.
How can a big company like bc.game do this just because of $100,000?

Thank you for reaching out and sharing your concerns. Based on our review, it appears that your account requires KYC (Know Your Customer) verification before any withdrawals can be processed. This is a standard procedure to ensure the security and integrity of our platform.

For more information and assistance on completing KYC, please contact our support team or send an email to support@bc.game. They will guide you through each step of the process in detail.

We understand this situation can be frustrating, especially given the investigation mention, but rest assured that once your KYC verification is complete and all conditions are satisfied, you will be able to proceed with your withdrawal.

Thank you for your patience and cooperation. If you have any additional questions or need further assistance, please let us know. We’re here to help.