Wrongfully accused of multi-accounting - BC.GAME's security team are incompetent hacks

[v1rtu0s]

Hey,

After noticing that my childhood friend (known him since we were 10 years old) was suddenly no longer displayed under my affiliate tab (+ the commission he racked up) I told support about this and got promptly accused (with a copy paste multi-account warning at first) of owning my friends account and that's why they removed him from my affiliate list.

First of all, that's complete rubbish. My friend mostly plays from his home, which is 20km away from me. We have different IP's, different devices, different locations, it should be immediately obvious to any competent fraud-prevention-team, that he is in fact, a legit player. (He is lvl 26 so far, I am 38). 

Yes, sometimes he comes over and we play over the same internet connection. So what? We can both proof our identities (which I promptly offered), but there should be more than enough data as is to conclude that we are legit customers. When the team BC.GAME trusts with their fraud prevention drops the ball so bad - when it's so easy not to - one can only wonder what they bring to the table against actual fraudsters and malicious actions. It seems they can't even get the smallest of their responsibilites right. 

Since I offered full verification (full KYC voluntarily, from us both), support simply ghosts me. Maybe they know it's BS, I don't get it. 

Despite my negativity here, I am actually quite fond of BC.GAME as a platform and brand. I would like to see the issue resolved, and I think as a platinum member I deserve better than unfounded, wrong and carelessly thrown around accusations (without even so much as notifying me about it). I like playing here, but this is unfortunately a huge red flag in case of seriousness and reliability of BC.GAME. I expect actual competent people who know what they are doing from a multi-million-dollar platform that handles large sums of money.

In case of the team insisting I own this other account, I would like to see proof of that. Because if bc.game can't produce that and arbitrarily holds on to their stance, that would mean nobody should trust bc.game to treat them fairly, maybe they just ban your account when you win big the next time, who knows. Shit like this I expect from little scam-casinos, not from a major player in the crypto-casino sphere.

[Hidden22]

Can I just ask if you still have the ban? because I have exactly the same issue and I dont know how tot prove them wrong and missing a shitload of money!!!

[pmn7783]

Poxa eu fiquei entristecido com essa afirmação, espero que 8 se resolva, trocando de sapatos com um amigo de jogo, nível.platina, ficaria muito mal se fosse comigo, tem suor e sangue pra andar até aqui, e  é fácil ver que poucos chegam nao nível ouro ,  vou torcer e acreditar que isso vai ser resolvido amigo que não e difícil constatar suas afirmações, tudo de bom fique com DEUS. 

[Webelongtogether]

Whether u hav multi account or not, u will have this same problem over and over as bc.game has changed. What u will get from here are: Account risk and withdrawal disabled. So anyone planning to join bc.game, must deposit and play and don't rely on tips.